Frequently Asked Questions

Frequently Asked Questions (FAQ)

🌿 Fabric & Quality

What kind of fabrics do you use for Serromi clothing? We prioritize natural, high-quality textiles like premium cotton, muslin, and linen. Our goal is to provide a "European summer" aesthetic—meaning our clothes are breathable, soft, and gentle on delicate skin, perfect for India's climate.

Are your clothes safe for newborns and sensitive skin? Absolutely. We avoid harsh chemical treatments and prioritize soft textures. Many of our items, like our muslin shirts and swaddles, are specifically chosen for their hypoallergenic properties and ability to get softer with every wash.

Will the colors fade or bleed? We use high-quality dyes suited for premium kidswear. To maintain the "buttermilk yellow" and "lavender" tones of our collections, we recommend a gentle cold wash and drying in the shade.

How do I choose the right size? Our designs often feature elegant, relaxed fits rather than tight, scaled-down adult styles. Please refer to the Size Guide on each product page for specific measurements. If your child is between sizes, we generally recommend sizing up for longer wear.


đź’ł Payments

Is the payment secure?: Yes, absolutely. All online payments are processed through encrypted, industry-standard payment gateways  (🛡️ SSL/TLS encryption). Your sensitive payment information, credit card details, or banking credentials are never stored on our servers and are processed with end-to-end security via our payment gateway.

Do you offer cash on delivery?:

Yes, we offer a Partial Cash-on-Delivery (COD) model.

  • Token Payment: You pay a nominal token amount of â‚ą100 online at the time of placing your order.

  • Remaining Balance: You pay the remaining amount in cash directly to the courier partner upon delivery.

  • If Undelivered: In case the order is undelivered and returns to origin (RTO), the â‚ą100 is non-refundable.

Why Partial COD?

  • Order Verification: It confirms your order as legitimate and prevents fraudulent automated orders.

  • Buyer Confidence: It allows you to pay the majority of your bill only when your item arrives at your doorstep.

đźšš Shipping & Delivery

Where do you ship? Currently, we ship all across India. While we are growing, we do not offer international shipping at this time.

How long will it take to receive my order?

  • Processing: Standard orders are typically processed within 1-2 business days.
  • Delivery: Once shipped, your order should reach you within 2-6 business days, depending on your location.
  • Made-to-Order: Personalized or made-to-order items may require an additional 7-10 days for craftsmanship before shipping.

How can I track my order? Once your order is dispatched, you will receive an email with a tracking link and your AWB number.

Do you ship internationally? We do not offer international shipping at this point. We currently ship exclusively across India, but we hope to expand worldwide in the future!

🔄 Returns & Exchanges

What is your return policy? We accept return requests for domestic orders within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags intact.

Do you offer refunds? 

We stand by the quality of our collection. If you wish to return an item, we offer a full refund to your original payment method (Bank Account, Credit/Debit Card, or UPI).

Alternatively, if you prefer, you may still opt for:

  • Product Exchange: Swap your item for a different size or style.

  • Store Credit: Receive a digital credit note valid for one year.

Which items are non-returnable?

For hygiene and customization reasons, the following cannot be returned:

  • Made-to-order or personalized items.
  • Items marked as Final Sale.
  • Free gifts or promotional items.

How do I initiate a return or exchange? Simply email us at hello@serromi.com or reach out to us on whatsapp at +91-8796947938 with your Order ID and the reason for the return. Our team will guide you through the process.

đź’Ś Support

I received a damaged item. What should I do? We’re so sorry! Please email us at hello@serromi.com or drop a text on Whatsapp at +91-8796947938 within 48 hours of delivery with photos of the defect. We will prioritize a replacement or store credit for you immediately.