Terms of service

Terms & Conditions

Welcome to Serromi. These Terms & Conditions ("Terms") govern your access to and use of our website (serromi.com) and any orders placed for our garments and products (collectively, the "Services").

We have written these Terms in plain language so you clearly understand your rights and obligations. By accessing our website, browsing our collections, or placing an order, you agree to be bound by these Terms and our Privacy Policy.

1. About Us & Platform Overview

Serromi is a D2C kidswear brand owned and operated by Rozvyne Apparels Private Limited.

  • Legal Entity Name: Rozvyne Apparels Private Limited

  • Brand Name: Serromi

  • Registered Address: First Floor, E-49/5, Okhla Industrial Estate Phase 2, New Delhi, South East Delhi, Delhi, PIN: 110020

  • Email: hello@serromi.com

  • Phone / WhatsApp: +91-8796947938

  • Website: serromi.com

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you. When you buy from serromi.com, your contract of sale is strictly with Rozvyne Apparels Private Limited.

2. Eligibility to Use the Website

While our apparel is designed for infants, toddlers, and children, our website is intended for adult shoppers.

  • Age Requirement: You must be at least 18 years old (or the legal age of majority in your state/territory) to create an account, initiate transactions, or make purchases on our store.

  • Minors: If you are under 18, you may browse our online store only under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

  • Personal Use Only: You represent and warrant that purchases made on serromi.com are for personal or household use and not for unauthorized commercial resale or export.

3. Account & Security

  • Accuracy of Information: When making a purchase or setting up an account, you agree to provide current, accurate, and complete contact, shipping, and payment information.

  • Credentials: You are responsible for maintaining the confidentiality of your account credentials and OTPs. Any activity carried out under your account credentials is your responsibility.

  • Account Transfer: Accounts are non-transferable and may not be assigned or sold to any other individual.

4. Products, Visuals & Specifications

We take pride in crafting premium kidswear made from natural, breathable textiles such as cotton, muslin, and linen.

  • Color & Display Representation: We make every effort to display garment colors, prints, and textures accurately. However, slight variations may occur depending on your screen configuration, device settings, or monitor display.

  • Natural Fabric & Handcrafted Variations: Because we prioritize natural textiles and artisanal crafting, minor variations in weave, shade, or stitching are normal characteristics of natural garments and add to their unique appeal.

  • Sizing & Fits: Our designs generally feature relaxed, comfortable fits. Detailed measurements are provided on product pages via our Size Guide. If your child falls between sizes, we recommend sizing up.

  • Availability & Discontinuation: All items are subject to stock availability. We reserve the right to modify or discontinue any item or limit purchase quantities per customer on a reasonable case-by-case basis.

5. Pricing & Payments

  • Currency & Inclusive Pricing: All product prices on serromi.com are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise.

  • Free Domestic Shipping: We offer 100% Free Shipping across India on all orders with no hidden fees at checkout.

  • Secure Payment Options: We accept online payments via Credit/Debit Cards, Net Banking, and UPI. Transactions are processed securely through SSL/TLS encrypted, PCI-DSS compliant payment gateways. Serromi does not store card numbers, CVVs, or banking credentials on its servers.

  • Partial Cash-on-Delivery (COD) Terms:

    • Token Amount: A nominal online token payment of ₹100 is required at checkout to confirm your COD order and prevent fraudulent automated orders.

    • Balance Payment: The remaining order balance is payable in cash directly to the delivery partner upon arrival.

    • RTO (Return to Origin): If a Partial COD order is rejected upon delivery or cannot be delivered due to invalid details and returns to origin, the ₹100 token payment is non-refundable.

  • Pricing Errors: If a product is listed at an incorrect price due to a system error, we will notify you before dispatch. You will have the choice to reconfirm your order at the correct price or receive a full refund for the cancelled order.

6. Order Confirmation & Cancellations

  • Order Acceptance: Your order represents an offer to purchase. An order is confirmed only when you receive an order confirmation notification (email/SMS/WhatsApp) from Serromi.

  • Cancellation by Customer: You may request to cancel an order before it has been dispatched by emailing hello@serromi.com or messaging WhatsApp at +91-8796947938. Once dispatched, an order cannot be cancelled in transit, but you can request a return after delivery under our Return Policy.

  • Cancellation by Serromi: We reserve the right to cancel or refuse any order due to stock unavailability, unserviceable pincodes, suspected fraud, or pricing errors. If cancelled by us, any payments collected will be refunded immediately.

7. Shipping & Delivery

  • Coverage: We ship exclusively within India. We do not currently offer international shipping.

  • Timelines:

    • Standard Orders: Processed within 1–2 business days (excluding Sundays and national/public holidays). Post-dispatch, delivery takes 2–6 business days depending on location.

    • Made-to-Order / Personalized Items: Require an additional 7–10 business days for crafting prior to dispatch.

  • Tracking: Upon dispatch, you will receive a tracking link and AWB number via email/SMS.

  • Risk of Loss & Transit Delays: Risk of loss and title for items pass to you upon delivery by the carrier. While we partner with reliable couriers, delays caused by weather, regional strikes, or natural events are beyond our direct control; however, our team will proactively assist you in resolving courier delays.

8. Returns, Refunds & Exchanges

Your purchases are governed by our complete Return & Exchange Policy:

  • 100% Money-Back Guarantee: If you are not satisfied with your purchase, you may initiate a return within 7 days of delivery for a full refund to your original payment method (Bank, Card, UPI). Alternatively, you may choose a product exchange (size/style) or a digital store credit valid for 1 year.

  • Zero Reverse Shipping Fee: We absorb reverse shipping charges so you get 100% of what you paid for at checkout.

  • Return Conditions: Garments must be unused, unwashed, unworn, and returned in their original condition with all intact packaging, tags, and labels.

  • Non-Returnable Items:

    • Personalized or made-to-order garments.

    • Items explicitly marked as "Final Sale" (except in cases of damage/defect).

    • Free gifts or promotional giveaways.

  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect garment, notify us at hello@serromi.com or WhatsApp at +91-8796947938 within 48 hours of delivery with a photo of the defect. We will arrange a priority replacement or immediate full refund at zero extra cost.

  • Processing & Inspection: Quality checks at our warehouse take 3–5 business days. Once approved, monetary refunds are issued immediately and reflect in your bank account within 5–7 working days.

9. Intellectual Property Rights

  • All trademarks, brand logos, trade names, text, graphics, designs, photography, banners, and software code on serromi.com are the intellectual property of Rozvyne Apparels Private Limited or its content licensors.

  • You are granted a limited, non-exclusive, non-transferable license to access serromi.com for personal, non-commercial shopping purposes only. You may not copy, reproduce, modify, republish, distribute, or exploit any website content or product photography without explicit written consent from Rozvyne Apparels Private Limited.

10. Customer Feedback, Reviews & Submissions

  • If you submit reviews, photographs, suggestions, or comments ("Feedback") to us via our website, email, or social media channels, you grant us a worldwide, royalty-free, perpetual license to use, publish, display, and reproduce such Feedback for marketing, promotional, and product improvement purposes.

  • You warrant that your Feedback does not violate third-party rights, privacy, or laws, and does not contain abusive, defamatory, or unlawful material.

11. Third-Party Tools & External Links

  • Third-Party Tools: Our site may include optional features or tools provided by third parties (e.g., payment gateways, logistics tracking plugins). These are provided on an "as is" and "as available" basis without endorsement or warranty.

  • External Links: Hyperlinks to third-party websites are provided for convenience only. Serromi is not responsible for examining or evaluating the content or privacy practices of external websites.

12. Limitation of Liability & Warranty Disclaimer

  • As-Is Provision: While we make every effort to maintain website accuracy and security, our website and services are provided on an "as is" and "as available" basis.

  • Limitation of Liability: To the maximum extent permitted under applicable Indian laws (including the Consumer Protection Act, 2019 and Information Technology Act, 2000), Rozvyne Apparels Private Limited, its directors, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages resulting from website downtime, courier delays, or unauthorized account access beyond our reasonable control.

  • Maximum Cap: In any event, our total cumulative monetary liability for any claim arising out of a order placed on serromi.com shall not exceed the actual purchase price paid by you for the specific item(s) in dispute.

13. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by, interpreted, and construed in accordance with the laws of India.

  • Any legal action, dispute, or claim arising out of or in connection with these Terms, website usage, or orders placed on serromi.com shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

14. Changes to Terms & Conditions

We reserve the right to revise or update these Terms & Conditions from time to time to comply with legal requirements or reflect operational updates. The updated version will take effect immediately upon publication on serromi.com. We encourage you to review this page periodically.

15. Customer Support & Contact Details

For general queries, order updates, or assistance with returns and exchanges:

  • Email: hello@serromi.com

  • Phone / WhatsApp: +91-8796947938

  • Registered Office Address: Rozvyne Apparels Private Limited, First Floor, E-49/5, Okhla Industrial Estate Phase 2, New Delhi, South East Delhi, Delhi, 110020.

16. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 (and rules made thereunder) and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer for handling customer grievances, operational escalations, and dispute resolution are provided below:

  • Name: Yawer Yousuf

  • Designation: Grievance Redressal Officer

  • Email: hello@serromi.com

  • Phone: +91-9009016825

  • Working Hours: Monday to Friday, 12:00 PM to 6:00 PM IST (excluding public holidays)